Shipping policy

Shipping Policy

Welcome to Velurcy! We aim to provide you with high-quality, handmade candles and an exceptional shopping experience. Please review our shipping policy carefully.

Processing and Shipping Times

• Standard Items: Orders of non-personalized candles are processed within 1 business day and shipped immediately. Delivery typically takes 2 to 5 business days, depending on your location.
• Personalized Items: Personalized candles require special care. These items are handcrafted and customized for you, so they may take 1 to 3 business days to be ready for shipping. Delivery will then follow the same timeline as standard items (2 to 5 business days, depending on location).

Shipping Costs

Shipping costs are calculated based on your location and the size of your order. The final cost will be displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your package’s journey.

International Shipping

We currently offer international shipping. Delivery times may vary based on your country’s customs process.

Delays

While we strive to deliver your candles promptly, unforeseen circumstances such as weather conditions, postal delays, or customs clearance may affect delivery times. We appreciate your patience and understanding.

If you have any questions or concerns about your order, please feel free to contact us at [contact email/phone number].

Thank you for choosing Velurcy! 🕯️